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Frequently Asked Questions

For your convenience, we’ve put together a list of some of the most common questions we are asked and their respective answers. If you can’t find what you’re looking for, drop us a line and we’ll do our best to get you the information as soon as possible.

  • Do I need a doctor’s referral/prescription for a physical therapy visit?
    Depending on the type of insurance you have, you may need a referral from your physician or pre-authorization from your insurance company.
  • Do I need an appointment for my visit? Can I do a walk-in visit?
    We do not accept any walk-in visits and require all our patients to schedule an appointment with us ahead of time. Our patients can call our office at (626) 446-3862 during business hours to schedule their visits based on the first available appointment. New patient can also request an appointment with us online by submitting the contact form located on the Contact Us page. One of our employees will call back at the phone number provided on the form to schedule the first visit appointment.
  • Where are you located and where do you park?
    We are located at 150 North Santa Anita Avenue in Arcadia, CA. Our office is on the second floor (Suite 210) of the tallest building on Santa Anita Ave between Santa Clara St and Wheeler Ave. There is a Bank of America on the first floor and REI and Rusnak Mercedes-Benz are across the street. There is plenty of free parking at the back of the building (access from Santa Clara St or Wheeler Ave). Handicap accessibility is also available through the back entrance. For more information about our location, please refer to the address and map of our building on the Hours & Location page (under About Us menu).
  • What are your business hours? Are you open on the weekend?
    At this time, we are only open on the weekdays (no weekend appointment). We are open from 8AM until 6PM on Monday, Wednesday, Friday and until 5PM on Tuesday and Thursday. Our office is closed during lunch hour from 12:30PM to 1:30PM. We also observe some major federal holidays such as Independence Day, Labor Day, Thanksgiving, Christmas, and New Year. Please refer to our Hours & Location page under the About Us menu for more information and updates. It's best to call us at (626) 446-3862 to confirm your appointment date/time prior to your visit.
  • Can I take a tour of your clinic prior to my visit?
    At this time, due to the CDC's COVID-19 guidelines that limits the number of people in our office, we do not offer a physical tour of our clinic. Instead, we offer a virtual tour of our office on our website by visiting our Gallery page and Virtual Tour page. These pages are located under the About Us menu.
  • What is your COVID-19 policy?
    Rest assured, we are prepared and taking all the appropriate measures as outlined by the Centers for Disease Control and Prevention for the protection and safety of our patients and staff. We are constantly sanitizing all our work areas and following the CDC Coronavirus prevention guidelines. ​ Important notes prior to your visit: If you have recently traveled (out of state or country), you must stay home for 10 days after returning from travel, monitor your health, and practice social distancing. Anyone who is sick with a fever, cough, or has trouble breathing should call their primary care physician before coming into our clinic. Everyone is required to wear a face mask in the office at all times. A body temperature check and pulse oximetry check will be taken on every patient upon arrival at our office. Please call us as soon as possible if you suspect that you have been exposed to the Coronavirus or have tested positive for COVID-19. If you have any questions or concerns, please call our office at (626) 446-3862.
  • Do you have translators for Spanish or Chinese language?
    Some of our therapists and employees can communicate basic conversational Spanish and Chinese (Mandarin and Cantonese) languages. We also welcome patients who prefer to bring one of their own family members to help with translating.
  • What if I need to cancel or reschedule my appointment?
    We advise that you call us at (626) 446-3862 during our business hours to cancel or reschedule your appointment. Per our cancellation policy, if you need to reschedule or cancel your appointment with us, we require at least 24 hours advance notice. If you cancel within 24 hours or do not show up at your appointment without notifying us, you can be charged a cancellation fee.
  • What is your late appointment policy?
    We understand that sometimes unforeseen circumstances happen in life and cause you to be late to your appointment. We will try our best to accommodate our late patients if our schedule permits. However, patients who come late after their appointment time may be rescheduled to another date/time based on our next availability. We advise that you call our office at (626) 446-3862 as soon as possible to notify and speak with our staff member if you are coming late.
  • Do you offer a telehealth or virtual session for physical therapy?
    On some occassions (depending on the patient's diagnosis and condition), we may offer a telehealth session with one of our physical therapists. Please call us to get more information on whether you are eligible for a telehealth session.
  • Do you offer an in-home visit for physical therapy?
    We are strictly an outpatient physical therapy office and do not offer any home health visit to our patients.
  • How do I schedule an appointment for a fitness training session?
    At this time, due to LA County's COVID-19 restriction on indoor fitness training, we are not offering any personal fitness training program. We will resume our fitness training program once the restriction is lifed. In that future, if you are interested, please call us at (626) 446-3862 during our business hours to speak with our clinic director or certified personal trainers about our fitness training program. You can also visit our Personal Fitness Training page under the Services menu to get further information.
  • What is your new patient procedure?
    We ask that you arrive 15 minutes earlier to your appointment to fill-out paperwork (New Patient Forms) and intake your medical insurance information. For your convenience and to save time, you can also download these forms at home prior to your visit by visiting our Patient Forms page on this website. Please bring with you any physician orders, radiological studies (MRI, x-rays, etc.), and list of medications you are currently taking. Please wear comfortable clothes and shoes. Upon arrival at our office, we will also perform a body temperature check and pulse oximetry check on you per our COVID-19 policy. You will be evaluated by a licensed Doctor of Physical Therapist and an appropriate physical therapy plan of care will be determined. Expect to receive treatment on your first visit which may include manual therapy, therapeutic exercise, and therapeutic modalities.
  • What do I need to bring with me?
    On your first appointment, please make sure to bring: Your physical therapy referral (provided to you by your doctor) Photo ID Completed paperwork (New Patient Forms), if you compete them at home ahead of time (you can find and download them under the Patient Forms link/menu) If your insurance is covering the cost of physical therapy, bring your insurance card If you are covered by Workers' Compensation, bring your claim number and your case manager's contact information If you are covered by auto insurance, make sure you bring this information
  • How long will each treatment last?
    Treatment sessions typically last 45 to 60 minutes per visit. Initial evaluations will last longer to properly examine the patient.
  • How many visits will I need?
    This is highly variable. You may need one visit or you may need several weeks of care. It may depend on your diagnosis, the severity of your impairments, your past medical history, etc. From time to time, you will be re-assessed to determine the course of continued physical therapy treatment or discharge from care.
  • How should I dress?
    You should wear loose-fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top or t-shirt is a good choice, and for low back problems, wear a loose-fitting shirt and pants, again so we can perform a thorough examination.
  • What happens during the first visit?
    During your first visit you can expect the following: Arrive 15 minutes earlier than your scheduled appointment with your paperwork completed (you can download it from our website - see the paperwork or forms link). You will provide us with your referral or authorization for physical therapy. If you don't have a referral or authorization for physical therapy, let us know when you schedule your first visit with us. We will copy your insurance card. You will be seen for the initial evaluation by a licensed Doctor of Physical Therapist. The therapist will discuss the following: Your medical history. Your current problems/complaints. Pain intensity, what aggravates and eases the problem. How this is impacting your daily activities or your functional limitations. Your goals with physical therapy. Medications, tests, and procedures related to your health. The therapist will then perform the objective evaluation which may include some of the following: Palpation - touching around the area of the pain/problem. This is done to check for the presence of tenderness, swelling, soft tissue integrity, tissue temperature, inflammation, etc. Range of Motion (ROM) - the therapist will move the joint(s) to check for the quality of movement and any restrictions. Muscle Testing - the therapist may check for strength and the quality of the muscle contraction. Pain and weakness may be noted. Often the muscle strength is graded. This is also part of a neurological screening. Neurological Screening - the therapist may check to see how the nerves are communicating with the muscles, sensing touch, pain, vibration, or temperature. Reflexes may be assessed as well. Special Tests - the therapist may perform special tests to confirm/rule out the presence of additional problems. Posture Assessment - the positions of joints relative to ideal and each other may be assessed. The physical therapist will then formulate a list of problems you are having, and how to treat those problems. A plan is subsequently developed with the patient's input. This includes how many times you should see the physical therapist per week, how many weeks you will need physical therapy, home exercise program, patient education, short-term/long-term goals, and what is expected after discharge from therapy. This plan is created with input from you, your physical therapist, and your doctor.
  • Where can I download the New Patient Forms on your website?
    To speed up your first appointment time, new patients can download and fill-out the New Patient Forms package ahead of time at home so they can just bring them prefilled to their first visit. For your convenience, you can download the forms on our website, located on the Patient Forms page under Patient Center menu. There are several forms in the download package and they are in pdf format. You will need an Adobe Acrobat Reader program to be able to open the forms.
  • What types of physical therapy treatment do you offer? Can you help with my condition/injury?
    Our licensed physical therapists are trained and experienced in a wide range of therapy including orthopedic, post-operative surgery, sports injury, workplace injury, motor vehicle accident, and neurological injury. During the one-on-one assessment of your first visit, our physical therapist will diagnose and prescribe the best treatment of your condition. For more information about our physical therapy program, please visit our Physical Therapy page under the Services menu.
  • Is physical therapy painful?
    For many patients, one of the primary objectives is pain relief. This is frequently accomplished with hands-on techniques and therapeutic modalities. Movement often provides pain relief as well. Your physical therapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength, and endurance. In some cases, physical therapy techniques can be painful. For example, recovering knee range of motion after total knee replacement or shoulder range of motion after shoulder surgery may be painful. Your physical therapist will utilize a variety of techniques to help maximize your treatment goals. It is important that you communicate the intensity, frequency, and duration of pain to your physical therapist. Without this information, it is difficult for the physical therapist to adjust your treatment plan.
  • What types of health insurance are you contracted?
    We accept many health insurance plans from major networks. We are contracted (in-network) with the following medical insurance companies: Anthem BlueCross PPO BlueShield of California PPO HealthNet PPO Medicare Optum HMO United Healthcare PPO Worker's Compensation We can also check your insurance benefits if we are out-of-network. Please give us a call ahead of time at (626) 446-3862 so we can verify your insurance benefit coverage.
  • Do you accept non-insurance (out-of-pocket) payment?
    Yes, we do accept non-insurance payment if your prefer to pay from out-of-pocket. We can accept either cash or debit/credit card. Depending on the type of treatment, your out-of-pocket rate will be determined during your visit.
  • Is there a co-payment for my visit?
    Every insurance company is different. Depending on your insurance, you may or may not pay a co-payment and/or a deductible. Your co-payment amount will also vary depending on your insurance plan. Co-payments are expected to be paid on your arrival of each visit. We accept either cash or debit/credit card.
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