Frequently Asked Questions
For your convenience, we’ve put together a list of some of the most common questions we are asked and their respective answers. If you can’t find what you’re looking for, drop us a line and we’ll do our best to get you the information as soon as possible.
Depending on the type of insurance you have, you may need a referral from your physician or pre-authorization from your insurance company.
We do not accept any walk-in visits and require all our patients to schedule an appointment with us ahead of time.
Our patients can call our office at (626) 446-3862 during business hours to schedule their visits based on the first available appointment. New patient can also request an appointment with us online by submitting the contact form located on the Contact Us page. One of our employees will call back at the phone number provided on the form to schedule the first visit appointment.
We are located at 150 North Santa Anita Avenue in Arcadia, CA. Our office is on the second floor (Suite 210) of the tallest building on Santa Anita Ave between Santa Clara St and Wheeler Ave. There is a Bank of America on the first floor and REI and Rusnak Mercedes-Benz are across the street.
There is plenty of free parking at the back of the building (access from Santa Clara St or Wheeler Ave). Handicap accessibility is also available through the back entrance.
For more information about our location, please refer to the address and map of our building on the Hours & Location page (under About Us menu).
At this time, we are only open on the weekdays (no weekend appointment).
We are open from 8AM until 6PM on Monday, Wednesday, Friday and until 5PM on Tuesday and Thursday.
Our office is closed during lunch hour from 12:30PM to 1:30PM. We also observe some major federal holidays such as Independence Day, Labor Day, Thanksgiving, Christmas, and New Year.
Please refer to our Hours & Location page under the About Us menu for more information and updates. It's best to call us at (626) 446-3862 to confirm your appointment date/time prior to your visit.
At this time, due to the CDC's COVID-19 guidelines that limits the number of people in our office, we do not offer a physical tour of our clinic. Instead, we offer a virtual tour of our office on our website by visiting our Gallery page and Virtual Tour page. These pages are located under the About Us menu.
Rest assured, we are prepared and taking all the appropriate measures as outlined by the Centers for Disease Control and Prevention for the protection and safety of our patients and staff. We are constantly sanitizing all our work areas and following the CDC Coronavirus prevention guidelines.
Important notes prior to your visit:
If you have recently traveled (out of state or country), you must stay home for 10 days after returning from travel, monitor your health, and practice social distancing.
Anyone who is sick with a fever, cough, or has trouble breathing should call their primary care physician before coming into our clinic.
Everyone is required to wear a face mask in the office at all times.
A body temperature check and pulse oximetry check will be taken on every patient upon arrival at our office.
Please call us as soon as possible if you suspect that you have been exposed to the Coronavirus or have tested positive for COVID-19.
If you have any questions or concerns, please call our office at (626) 446-3862.
Some of our therapists and employees can communicate basic conversational Spanish and Chinese (Mandarin and Cantonese) languages. We also welcome patients who prefer to bring one of their own family members to help with translating.
We advise that you call us at (626) 446-3862 during our business hours to cancel or reschedule your appointment.
Per our cancellation policy, if you need to reschedule or cancel your appointment with us, we require at least 24 hours advance notice. If you cancel within 24 hours or do not show up at your appointment without notifying us, you can be charged a cancellation fee.
We understand that sometimes unforeseen circumstances happen in life and cause you to be late to your appointment. We will try our best to accommodate our late patients if our schedule permits. However, patients who come late after their appointment time may be rescheduled to another date/time based on our next availability.
We advise that you call our office at (626) 446-3862 as soon as possible to notify and speak with our staff member if you are coming late.
On some occassions (depending on the patient's diagnosis and condition), we may offer a telehealth session with one of our physical therapists. Please call us to get more information on whether you are eligible for a telehealth session.
We are strictly an outpatient physical therapy office and do not offer any home health visit to our patients.
At this time, due to LA County's COVID-19 restriction on indoor fitness training, we are not offering any personal fitness training program. We will resume our fitness training program once the restriction is lifed.
In that future, if you are interested, please call us at (626) 446-3862 during our business hours to speak with our clinic director or certified personal trainers about our fitness training program. You can also visit our Personal Fitness Training page under the Services menu to get further information.